Bill Payment Information
Online Billpay
To register your account online or to pay your bill, click here
Customer Support
For billing, service requests and other inquiries use the following:
General Customer Service Number: (281) 807-9500
For general phone inquiries, please contact our Customer Service department Monday through Friday from 8:00 a.m. to 5:00 p. m., with the exception of holidays.
Main Office
9431 Rio Grande Dr, Houston, TX 77064
Phone: (281) 807-9500
For after-hour emergencies, please contact our dispatch team at (281) 807-9500.
Service Rate Schedule
Water Rate (Single Family Residential)
| $ 9.00 | Minimum Rate for Service |
| $ 1.15 | Rate per 1,000 gallons metered for usage between 8,001 gallons and 15,000 gallons |
| $ 1.25 | Rate per 1,000 gallons metered for usage between 15,001 gallons and 30,000 gallons |
| $ 1.90 | Rate per 1,000 gallons metered for usage between 30,001 gallons and 40,000 gallons |
| $ 4.00 | Rate per 1,000 gallons metered for usage above 40,000 gallons |
